How to Register for Microsoft Password Reset Feature

Self Service Password Reset (SSPR) Enrollment Guide


Purpose of this User Guide

This guide is intended to aid and serve as a how-to for all users as they enroll in Self Service Password Reset (SSPR). This same procedure can be used to update your SSPR settings.


Tools and Terms

Self Service Password Reset (SSPR)

Self Service Password Reset (SSPR) is a Microsoft-delivered feature that allows an enrolled user the ability to reset their own password.

Enrolling in Self Service Password Reset (SSPR)

  • Open the web browser on your device and go to the password reset registration page
  • If prompted, enter your OUSL username and the password.
  • You should have at least one additional method configured. This gives you flexibility when one of the methods isn't available.
    • Authentication Phone (call or text): A number other than your office phone
    • Authentication Email: An email other than your work email

NOTE: You will receive a phone call, text or email message while doing setup to verify that this method of communication is working. You will need access to any configured email address or phone during enrollment.


Setting Up Authentication Phone (call or text)

  1. Select the “Set it up now” link next to “Alternative Phone…”.
  2. Set your Region Code [typically Sri lanka (+94)].
  3. Enter Your Phone Number.
  4. Select either the “Text Me” or “Call Me” button to verify the phone number (only one option needs to be completed).
  • Text Me Option
    • Enter the code received in a text and select the “Verify” button.
    • If successful, you will be returned to the initial setup screen.

  • Call Me Option
    • Answer your phone.
    • When prompted on the phone, hit the “#’ key.
    • If successful, you will be returned to the initial setup screen


Setting Up Authentication Email

  1. Select the “Set it up now” link next to “Alternative Email…”
  2. Enter your OUSL email address.
  3. Select the “email me” button.
  4. Get the verification code from this email account and enter in the verification field and then select the “Verify” button.



Once you have completed your choice of settings, select the “finish” button to continue to other applications. It is important to complete this step, or your changes will be lost.

Note: You may be prompted for your password again after you select the “finish” button.


To Update Your Settings

  1. Return to
  2. Select on “Change” next to the setting you wish to update.
  3. Follow the instructions above for each setting.
  4. Select the “finish” button when you are complete


Frequently Asked Questions

Your information is protected.

If you enter data for Authentication Phone or Authentication Email, it's not visible in the global directory. The only people who can see this data are you and your administrators. Only you can see the answers to your security questions.

You cannot change your office phone through this interface.

To update your office phone number, contact IT department. When they change it, it will synchronize to SSPR.

You may need to reconfirm your information.

After a period of time, and to ensure you still have the appropriate methods registered, your administrators will require you to confirm your authentication methods.

Official Microsoft Trouble Shooting Tips

If you have any questions or problems, please contact the Help Desk:

Unable to find an answer?

Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.

Contact Us