Purpose of this User Guide
This guide is intended to aid and serve as a how-to for all users as they enroll in Self Service Password Reset (SSPR). This same procedure can be used to update your SSPR settings.
Tools and Terms
Self Service Password Reset (SSPR)
Self Service Password Reset (SSPR) is a Microsoft-delivered feature that allows an enrolled user the ability to reset their own password.
Enrolling in Self Service Password Reset (SSPR)
NOTE: You will receive a phone call, text or email message while doing setup to verify that this method of communication is working. You will need access to any configured email address or phone during enrollment.
Setting Up Authentication Phone (call or text)
Setting Up Authentication Email
Once you have completed your choice of settings, select the “finish” button to continue to other applications. It is important to complete this step, or your changes will be lost.
Note: You may be prompted for your password again after you select the “finish” button.
To Update Your Settings
Frequently Asked Questions
Your information is protected.
If you enter data for Authentication Phone or Authentication Email, it's not visible in the global directory. The only people who can see this data are you and your administrators. Only you can see the answers to your security questions.
You cannot change your office phone through this interface.
To update your office phone number, contact IT department. When they change it, it will synchronize to SSPR.
You may need to reconfirm your information.
After a period of time, and to ensure you still have the appropriate methods registered, your administrators will require you to confirm your authentication methods.
Official Microsoft Trouble Shooting Tips
If you have any questions or problems, please contact the Help Desk: http://helpdesk.openlearn.lk
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